Support

How to reach a person

Email support@talk2camera.com. It is read by the people who build the app, not a call centre, and we aim to answer within two working days.

There is no contact form on purpose. Email lets you attach a screenshot or the file that went wrong, and lets you reply to the answer.

What to include, so we can actually help

Which phone, and which version of the app. Settings shows both at the bottom, and the Contact Support button in the app fills them in for you.

What you were doing when it went wrong, and what you expected instead. "The export failed" tells us less than "a 4K export of a two-minute take failed at about 80 per cent".

A screenshot if there was a message on screen. The exact wording matters more than a description of it.

Things worth trying first

If a control is greyed out, the camera on your device does not report that capability. The Controls sheet only offers what the hardware actually supports, so a missing 4K option means the camera, not a bug.

If the prompter will not follow your voice, check that voice following is the selected mode and that the microphone permission is granted. Recognition runs on the device and needs no internet.

If an export looks softer than the original, check whether the app said it re-encoded. A plain trim copies the frames; anything that changes the picture has to make new ones.

What we cannot do

We cannot recover a recording you deleted. Takes live on your phone and never reach us unless you upload one, which is the same reason we cannot read your footage — the privacy policy explains it in full.

We cannot refund a purchase made in the App Store or Google Play. Apple and Google took the payment and only they can return it; the refund policy has the links.

Billing, refunds and cancelling

Where you cancel depends on where you subscribed: your Apple subscription settings, your Google Play subscription settings, or the account area on this site. The refund policy covers all three and includes the withdrawal form.

Deleting your account

Settings in either app has a Delete Account button, and the account area on this website has the same. It is immediate and cannot be undone.

Deleting the account does not cancel a subscription billed by Apple or Google. Cancel that in the store first, or it keeps charging you.